Returns & Refund Policy
Effective date: October 22, 2026
Return eligibility
Due to the nature of laboratory research products, SWIFT AMINO, LLC, a Florida limited liability company, accepts return requests within 30 days of delivery only for unopened, unused items in their original sealed condition. Opened items, items with broken seals and used items are not eligible for return, except where applicable law requires otherwise.
How to request a return
Contact customer support through the site chat or the email below within the return window. Include your order number, the items you wish to return and the reason for your request. Obtain return instructions before sending items back; our support team will provide the appropriate return destination. Do not send returns to an address obtained from unrelated sources. Return eligibility is confirmed after the returned items are inspected.
Damaged or incorrect items
Report damaged or incorrect items within 7 days of delivery. Include your order number and clear photos of the items, packaging and shipping label, and retain the packaging while we review the claim. Confirmed damaged or incorrect items will be replaced or refunded as appropriate. Contact us before discarding or returning affected items so we can provide instructions.
Refunds
Approved refunds are issued to the original payment method. We will notify you when a refund is approved and submitted. Your payment provider determines when the credit appears on your account. We do not issue refunds to a different card, account or payment method. This policy does not limit remedies required by applicable law.
Chargebacks and fraud prevention
If you have an order or billing concern, please contact us promptly so we can investigate and try to resolve it. This request does not limit your right to dispute a charge through your payment provider. We may provide relevant order, payment and delivery records when responding to a dispute. We may decline or cancel suspected fraudulent orders and request verification where appropriate. Duplicate reimbursements are not provided for the same transaction, and any resolution will account for refunds or dispute credits already received.
Shipment documentation
Each shipment includes the manufacturer's batch-specific Certificate of Analysis.
Contact customer support to start your request.
Contact us
SWIFT AMINO, LLC, a Florida limited liability company. For questions about this policy, email support@swiftamino.com.